Do you direct bill to insurance companies?
Self-referrals for assessment are the responsibility of the individual. We do not directly bill to insurance companies unless the referral and payment is arranged through the company. We accept payment in the forms of major credit cards, e-transfer, cheque or cash. The fees are due after the feedback session and before the final report is delivered.
What can I expect during my time as a client?
Despite the fact that your involvement with Empowerment Health is for assessment and not treatment, we desire to empower the individual. We work collaboratively with clients, and other health professionals to ensure that all psychological, social and physical treatments complement each other. Clients can expect to be asked to participate in the assessment, and contribute to the outcome through the interview, testing and feedback sessions.
What if I miss an appointment or there is a storm?
We require at least 24 hours notice of appointment cancellations. A missed appointment fee of 50% will be applied to missed appointments/late cancellations.
**Also note that sessions will be cancelled if the client is more than 20 minutes late, and a cancellation fee will be applied.
Storms: We will NOT apply our late notice rules in the event of storms in your area or in Truro. Please do not feel the need to keep your appointment should the driving conditions be poor. Simply notify us of your decision about the weather and we will contact you to rebook. Our offices are closed if/when the classes within the Chignecto-Central Regional Centre for Education are cancelled. (www.ccrce.ca)